Shipping & Returns

Shipping

Please Note orders From the 6th July- 15th July will be delayed as we are redecorating our shop and moving all stock from Sheffield to Manchester so we can process your orders faster xxx

From March 2018 i am running Sour Cherry around a full time job, I am still making orders daily and shipping them out every day but at busy times it may take longer to dispatch your order.I work through orders in order- so first ordered first out,

Please order early if you are buying for a specific date.

If your order says awaiting fulfilment it means its in the que, i make and pack orders up for shipping and will mark them as shipped and put them in my post bag, if you get your tracking number during the evening please note; i take these orders to the post office the following day.

We are a small business and work as fast as possible.

If your order says shipped or complete it means it has been fully sent (not that is have been received on the other end) please check your tracking number for the status of your order before contacting us, thank you guys x

UK

❤£3 1st Class Recorded Royal Mail


❤FREE special delivery on orders over £40 (no code needed at the moment, this may change in the future please check back)


We get every order out as soon as possible, Royal Mail usually take 1-3 working days to deliver. When your order has been sent your tracking number will be available on your account please use this on the royal mail website to track your order.


Orders are sent 1st Class recorded so will need a signature on delivery, if you are not at home when delivery is attempted your item will be taken to your local sorting office and you will have to rearrange a delivery or collect it.


If your item is not collected or redelivered within 18 calendar days it will be returned to us and you will then have the option to pay a redelivery charge (£3) or have the order refunded minus the postage as we have already had to pay this out.

International


❤£9.50 Tracked & signed, 5-7 working days
❤Free tracked & signed shipping for orders over £80


Due to a number of international items going missing or taking longer than expected to arrive we now only send tracked. Most orders are sent within 48 hours of ordering, Sent tracked and take 3-5 working days to Europe and 5-7 working days for the rest of the world.

Returns


If you are not happy with your jewellery please let us know, orders can be returned within 14 days unless your order is customised. Customised items cannot be returned.

Pierced earrings cannot be returned unless faulty due to hygiene reasons.

You must use the function in your account to request a return, any items returned without approval will not be allowed, its really easy and if you have any problems just drop us an email at hello@sourcherry.co.uk or use the live chat to talk to us.

Returns are a customer’s responsibility; we are only a tiny business and can't offer free returns at the minute. 


 

F.A.Q's



 

What are your chains/earrings made from

 

Our chains and earrings are silver plated or gold plated. We do not use sterling silver or 14ct Gold yet, we are working to find a reliable supplier of good quality sterling silver at an affordable price. The metal we use is low nickel (most is now nickel free) and completely lead free.

 

How long will my order take to come?

 

It takes us around 1-5 working days to process orders at the minute.

 

We ship 1st Class recorded.

 

Royal mail UK orders take 1-3 working days from shipping. International customers will depend on the location but 2 weeks max.



 



My Order hasn't arrived

 


You can check the status of your order online when it has been shipped the tracking number will be sent to you on an email and added to your account, you can use this to on the royal mail website.

If your order was dispatched more than 5 working days ago (don't count the weekends) and your in the UK then send us an email through your account and we will find out what has happened. International customers should wait 14 working days for there order to arrive before contacting us.

 

How will my order arrive

We ship all our orders in boxes to keep them protected.

 

We wrap them in gift wrap, this is not gift wrap that you have paid for we do it to all orders.

 

We do this is so its like a nice gift for you to open and also for security (stops them being opened before it gets to you, because you'd totally notice if someone had opened your present and then tried to tape it up!) If you think your order has been tampered with take photos and email us at hellosourcherry@mail.co.uk so we can pass it on to the relevant delivery company.

 

We design our own wrapping paper and we are always changing it, it will always have our return address on it (it has to incase them is any problem) if you are ordering for a special person in your household and don't want them to know we suggest having it delivered to a workplace/parents/friends house as we cannot send orders out without a return address on sorry. 


 

My order is a gift

 

If you are ordering to send straight to the lucky person then don’t worry we only include a packaging slip with no prices on.


If your question is not listed here then please get in touch